Support & Ops

Ticket Backlog Tracker

Quick pipeline visibility for support tickets. P0–P3, status, assignee, stale flags. Team mode shares the board.

Workspace
Personal — local only
Backlog · Live
backlog.tracker/personal
Ready
Support Pipeline · SLA Watcher
Total
1
0 done
Open
1
actively tracked
Aging
0
approaching SLA
SLA at risk
0
past threshold

Add ticket

quick entry
PriorityStatusAge1 / 1
P0

Critical

SLA 1d · 0 tickets
Nothing in this lane.
P1

High

SLA 3d · 1 ticket
Newfresh
Login page 500 on Safari
0d / 3d
?unassigned
P2

Normal

SLA 7d · 0 tickets
Nothing in this lane.
P3

Low

SLA 30d · 0 tickets
Nothing in this lane.

Age histogram

open by bucket
< 1d
1
1-3d
0
3-7d
0
7-14d
0
14d+
0

Long tail = things slipping through cracks. Watch 14d+.

Team workload

by assignee
?(unassigned)
1 open · 0 stale
P1 × 1

Burndown

snapshots
No snapshots yet.