12-week ticket volume forecast from historical data + growth rate + event multipliers. Computes agent gap.
Parsed: 8 weeks. Last week: 600.
| Week | Projected | 95% CI | Event | Agents | Gap |
|---|---|---|---|---|---|
| W1 | 618 | 498–738 | — | 5.2 | +0.2 short |
| W2 | 637 | 467–806 | — | 5.3 | +0.3 short |
| W3 | 656 | 448–863 | — | 5.5 | +0.5 short |
| W4 | 945 | 706–1185 | Product launch ×1.4 | 7.9 | +2.9 short |
| W5 | 696 | 428–964 | — | 5.8 | +0.8 short |
| W6 | 716 | 423–1010 | — | 6.0 | +1.0 short |
| W7 | 738 | 421–1055 | — | 6.1 | +1.1 short |
| W8 | 760 | 421–1099 | — | 6.3 | +1.3 short |
| W9 | 979 | 619–1338 | Holiday push ×1.25 | 8.2 | +3.2 short |
| W10 | 806 | 427–1185 | — | 6.7 | +1.7 short |
| W11 | 831 | 433–1228 | — | 6.9 | +1.9 short |
| W12 | 855 | 440–1271 | — | 7.1 | +2.1 short |
Baseline(w) = last_week × (1 + growth%)^w. Events multiply. CI widens with horizon (√w scaling of residual stdev).
Service level math. Pick an uptime target and a measurement window — see allowed downtime, or enter actual downtime and find out if you breached.
Structured PIR generator. Severity, timeline, impact, root cause, action items, lessons — exports as markdown or prints for the all-hands.
Generate a rotation from a team list. Daily or weekly shifts, custom handoff time, ICS calendar export. Team mode shares the schedule across the workspace.
12-week ticket volume forecast from historical data + growth rate + event multipliers. Computes agent gap.
Parsed: 8 weeks. Last week: 600.
| Week | Projected | 95% CI | Event | Agents | Gap |
|---|---|---|---|---|---|
| W1 | 618 | 498–738 | — | 5.2 | +0.2 short |
| W2 | 637 | 467–806 | — | 5.3 | +0.3 short |
| W3 | 656 | 448–863 | — | 5.5 | +0.5 short |
| W4 | 945 | 706–1185 | Product launch ×1.4 | 7.9 | +2.9 short |
| W5 | 696 | 428–964 | — | 5.8 | +0.8 short |
| W6 | 716 | 423–1010 | — | 6.0 | +1.0 short |
| W7 | 738 | 421–1055 | — | 6.1 | +1.1 short |
| W8 | 760 | 421–1099 | — | 6.3 | +1.3 short |
| W9 | 979 | 619–1338 | Holiday push ×1.25 | 8.2 | +3.2 short |
| W10 | 806 | 427–1185 | — | 6.7 | +1.7 short |
| W11 | 831 | 433–1228 | — | 6.9 | +1.9 short |
| W12 | 855 | 440–1271 | — | 7.1 | +2.1 short |
Baseline(w) = last_week × (1 + growth%)^w. Events multiply. CI widens with horizon (√w scaling of residual stdev).
Service level math. Pick an uptime target and a measurement window — see allowed downtime, or enter actual downtime and find out if you breached.
Structured PIR generator. Severity, timeline, impact, root cause, action items, lessons — exports as markdown or prints for the all-hands.
Generate a rotation from a team list. Daily or weekly shifts, custom handoff time, ICS calendar export. Team mode shares the schedule across the workspace.