First-response time
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No data
No prior period
Target ≤ 15 min—
0 points · Lower is better
Track first-response, resolution, CSAT, NPS, volume, backlog. Sparklines, targets, team-mode history.
| Period | First-response time | Resolution time | CSAT | NPS | Ticket volume | Backlog | |
|---|---|---|---|---|---|---|---|
| No entries yet. Add a period to start tracking. | |||||||
| Metric | You | Industry | Source |
|---|---|---|---|
| First-response time | — | 180 min | Zendesk CX 2024 |
| Resolution time | — | 8 hr | Zendesk CX 2024 |
| CSAT | — | 85 % | HubSpot Svc 2024 |
| NPS | — | 35 | HubSpot Svc 2024 |
| Ticket volume | — | 500 /wk | Zendesk CX 2024 |
| Backlog | — | 50 tickets | Zendesk CX 2024 |
Medians from Zendesk CX Trends 2024 + HubSpot Customer Service Report 2024. Metric keys: frt, resolution, csat, nps, volume, backlog.
Service level math. Pick an uptime target and a measurement window — see allowed downtime, or enter actual downtime and find out if you breached.
Structured PIR generator. Severity, timeline, impact, root cause, action items, lessons — exports as markdown or prints for the all-hands.
Generate a rotation from a team list. Daily or weekly shifts, custom handoff time, ICS calendar export. Team mode shares the schedule across the workspace.
Track first-response, resolution, CSAT, NPS, volume, backlog. Sparklines, targets, team-mode history.
| Period | First-response time | Resolution time | CSAT | NPS | Ticket volume | Backlog | |
|---|---|---|---|---|---|---|---|
| No entries yet. Add a period to start tracking. | |||||||
| Metric | You | Industry | Source |
|---|---|---|---|
| First-response time | — | 180 min | Zendesk CX 2024 |
| Resolution time | — | 8 hr | Zendesk CX 2024 |
| CSAT | — | 85 % | HubSpot Svc 2024 |
| NPS | — | 35 | HubSpot Svc 2024 |
| Ticket volume | — | 500 /wk | Zendesk CX 2024 |
| Backlog | — | 50 tickets | Zendesk CX 2024 |
Medians from Zendesk CX Trends 2024 + HubSpot Customer Service Report 2024. Metric keys: frt, resolution, csat, nps, volume, backlog.
Service level math. Pick an uptime target and a measurement window — see allowed downtime, or enter actual downtime and find out if you breached.
Structured PIR generator. Severity, timeline, impact, root cause, action items, lessons — exports as markdown or prints for the all-hands.
Generate a rotation from a team list. Daily or weekly shifts, custom handoff time, ICS calendar export. Team mode shares the schedule across the workspace.