Support & Ops

Escalation Matrix

Role-based escalation builder. Per-severity notification lists with timing. Print-ready for the war room wall.

matrix8 contacts
escalation.tier × time/war-room.matrix
War Room · Escalation Map

Tier × Time matrix

Severity rows. Elapsed-time columns. Each cell shows who is on the hook and how the escalation chains.

8
24/7 coverage
8 / 8
P0 · Critical
Full outage / data loss — page everyone immediately.
P1 · High
Major degradation / partial outage.
P2 · Medium
Minor degradation, workaround available.
P3 · Low
Cosmetic / low-impact.
24/7 coverage
8
Biz hours only
0
After-hours only
0
Missing backup
8
▾ escalation grid
rows: severity · cols: minutes elapsed
T+0 min
T+5 min
T+15 min
T+30 min
T+60 min+
P0 · Critical
OEOn-call engineer
ICIncident commander
VEVP Engineering
CCEO
P1 · High
OEOn-call engineer
TLTeam lead
P2 · Medium
OEOn-call engineer
P3 · Low
TCTeam channel
P0P0 · Critical· 4 contacts
OE1
IC2
VE3
C4
P1P1 · High· 2 contacts
OE1
TL2
P2P2 · Medium· 1 contact
OE1
P3P3 · Low· 1 contact
TC1